Privacy Policy

Information you choose to share

If you email or call Melissa Feris, the studio receives the contact information and project details you choose to provide. These can include your name, email, telephone number, organization, project location, wall dimensions, photographs, design ideas, timing, and optional budget information. Email and phone communications also contain the usual message or call information provided by those services.

The website offers native quote-request forms on the contact page, services page and blog posts. They collect your name, email, project location, project type and a short project description. Telephone, organization and wall photographs are optional. Submitted requests and photographs are saved in a private inquiry inbox accessible to authorized studio administrators and website support providers.

When you submit a quote form embedded in a blog post, the article title and page path are saved with your inquiry so the studio can identify which post you used. This attribution does not capture URL query strings, external referrers or your browsing history, and does not create a marketing signup.

A form confirmation means the request was saved privately for review. Administrator email alerts are sent when configured; the inquiry remains saved if an alert cannot be sent. The confirmation does not guarantee an email or constitute a binding quote. You can also use the email and telephone links. An email link opens your email application and sends a message only when you send it through that application.

Private administrator accounts and uploads

Authorized administrators can review contact inquiries, submit service tickets, prepare blog drafts, and upload gallery photographs. The workspace stores account identifiers, email addresses, sign-in activity, inquiry/ticket/draft content, uploaded image files and descriptions, review status, notes, and records of relevant account or content changes.

Email-and-password accounts store salted password hashes rather than readable passwords. The workspace uses session cookies and records needed to verify access and limit repeated sign-in attempts. If an administrator uses Manus sign-in, account information is also processed through Manus under its own privacy terms.

Saved blog drafts and gallery uploads are private workspace material, not automatically public portfolio content. Wall photographs supplied through the contact form are private project-planning material and are not added to the public gallery. Publication is a separate action following review. Do not upload personal information or images of other people unless you have permission to share them for the intended purpose.

How information is used

Project information is used to respond to inquiries, understand the wall and creative brief, discuss scope and logistics, prepare project-specific estimates, and communicate about work you request.

Workspace information is used to manage website requests, organize content for review, maintain account access, troubleshoot issues, prevent misuse, and keep records of changes. Website performance tools, where enabled, help assess how the site is used and identify improvements.

Cookies, browser storage, and technical information

The private workspace uses essential cookies for sign-in, login security, and navigation preferences. Browser storage can also remember interface preferences such as sidebar width. These features are distinct from your mural inquiry and may not work normally if cookies or storage are blocked.

The website and its hosting services may process technical request information such as IP address, browser or device information, requested pages, time of access, and errors for delivery, security, troubleshooting, and performance measurement. Sign-in rate limits use keyed identifiers rather than placing raw passwords in logs.

The quote form uses a short-lived submission challenge, an automated-spam check, request limits and keyed technical identifiers to reduce abuse and duplicate submissions. Wall images are validated and re-encoded to remove embedded camera metadata before encrypted file storage. Contact fields and image data are not deliberately written to public code or application logs.

The website uses a configured Manus-hosted Umami analytics script on pages where that script loads. The analytics provider can process usage and technical information for website measurement; script coverage can vary by the page and entry route. You can manage cookies and website data in your browser settings. Those settings do not necessarily control information processed by third-party services.

Website support and third-party services

Information needed to operate the website or handle your request may be processed by authorized support providers, including Spotlight Media 360, and by services used for website hosting, database storage, file delivery, authentication, and email or telephone communications. The current website and administrator workspace use Manus hosting and platform services. Providers process relevant information according to their own service arrangements and privacy terms.

The website loads fonts through Google Fonts and includes third-party video and social links, including YouTube content. Loading fonts or embedded media, or following an external link, can allow that provider to process connection information. Media and external sites may also use their own cookies or similar technologies. Their privacy policies apply to their services.

The private analytics section connects or links to Indexly for the studio website's AI-search visibility information. The integration retrieves site-level data and does not send inquiry, ticket, or draft content to Indexly. Access to the Indexly dashboard is governed by Indexly.

Information may also be disclosed when required by applicable law, to respond to lawful requests, or to protect the rights and security of the studio, its website, and affected people.

Storage, retention, and security

Information can be held in project communications, website databases, file storage, and related service-provider systems. Retention varies by the information involved, ongoing project or support needs, security requirements, and applicable legal obligations. There is no universal automatic deletion period for all website records or uploads.

The administrator workspace uses access restrictions, hashed passwords, expiring sessions, and protected upload storage. No website, transmission method, or storage service can be guaranteed completely secure. Contact the studio if you believe an account or information you provided has been misused.

Your choices and privacy requests

You can choose not to provide optional project details and can contact the studio by email or telephone instead of using the quote form. The form's privacy acknowledgement concerns your inquiry, not marketing-email enrollment. To ask about information you supplied, request a correction, or request access or deletion where applicable, use the contact details below.

The studio may need to verify your identity before disclosing or changing personal information. Requests are considered in light of applicable law, contractual or recordkeeping obligations, security needs, and the rights of other people; this policy does not promise that every record can be deleted on request.

Children's information

This website and its administrator workspace are intended for adults arranging artwork, events, or website services, not for children to create accounts or submit personal information. A school mural or family artwork inquiry should be made by an authorized adult. If a child has provided personal information through the website, contact the studio so it can be reviewed.

Updates to this policy

This policy may be revised as website features or information practices change. The current revision date is shown on this page. Please check it again when using a new feature or providing additional information.

Questions

For privacy questions or requests, email Melissa Feris at melissa@themuralartiststudio.com.